Sprout Europe/Sprout USA accept payment by Dankort/VISA-Dankort, VISA, VISA Electron, MasterCard and JCB. However, the Finnish version of VISA Electron and Maestro Card cannot be used, as Finnish banks do not allow the use of such cards for online purchases. Once we have received payment, your product will be dispatched. All amounts are in DKK. Danish Kroner, including VAT.
VAT & CUSTOMS DUTIES
All our prices include 25% VAT. Prices will be calculated without VAT for non-EU countries. Deliveries outside Europe will be subject to local VAT and customs duties. Sprout Europe/Sprout USA use an approved payment server on which all your card details are encrypted using the SSL (Secure Socket Layer) protocol. This means that your details are indecipherable.
Sprout Europe/Sprout USA deliver on all working days. The orders will be shipped the same day, if placed before 12 pm. We dispatch orders as we receive them. Orders placed after 12 pm are normally dispatched on the first working day after an order has been placed. We are using USPS.
In accordance with the Danish Sale of Goods Act, a two-year warranty will apply. Our warranty applies to all material and/or manufacturing defects. The warranty does not apply to defects or damage caused by improper use of a product. A user manual will be enclosed with each Sprout product. Sprout Europe/Sprout USA will cover all reasonable costs when returning a product.
RETURNING A PRODUCT
Please address any enquiries/return your product to the following, as applicable:
Sprout Europe ApS
Taastrup Hovedgade 111B, 1. Sal
2630 Taastrup – Denmark
Sprout USA LLC (Sales and Distribution North America)
160 Speen Street
Framingham, MA 01701
If the parcel is sent via Post Danmark, we recommend that you select ‘Online Parcel Postage with Delivery’, as this is the cheapest way to send a parcel and it will also be insured. We do not accept goods that are sent COD or parcels without delivery.
If a refund has been agreed, you will have to tell us your bank details, so that we can transfer the agreed amount.
RIGHT OF CANCELLATION
We have a 14-days no questions asked return policy for goods bought in our Webshop. This period will be calculated from the day you receive the order. Customers have to pay the cost of returning goods. We must be notified of cancellations within 14 days of purchase and the product must be returned within 14 days of the delivery.
Notications can be sent by e-mail to email@example.com.
Your message must clearly state that you would like to exercise your right of cancellation. Sprout Europe/Sprout USA stores the personal details of customers for five years, after which the information will be destroyed. When collecting information via our website, we will always ensure that your expressed consent is obtained. In this way, you are informed of exactly the type of information that we are collecting and why. Sprout Europe/Sprout USA has access to the information we have on record about you. Information given to Sprout Europe/Sprout USA is never passed on or sold to any third parties nor do we record any sensitive information. When registering for our newsletter, your specied e-mail address will be recorded. The e-mail address will not be disclosed to anyone else.
Condition of product when returning it:
If the product has been unpacked and removed from its original packaging payment is not refundable. This means that you must not use or unpack the product before returning it. Therefore, in order to qualify for a refund you have to decide whether you want to unpack/use the product or return it.
Sprout pencils and crayons are made of natural materials. They are made of sustainable cedar tree with clay and a graphite core. The seed capsule, which contains quality non GMO seeds, is water-soluble to enable the easy planting of the pencils after they have been used – without harming humans, animals and the environment. Beautifully fresh herbs, crunchy vegetables or edible flowers sprout from the pencils. All though the capsule is not toxic, we do not recommend to eat it. Sprout does not have any responsability if the Sprout pencils are being in inproper manners. For example if the Sprout pencils are being used for other purposes than to write with and plant in soil with the capsule downwards. We don’t recommend Sprout pencils to children below 3 years of age.
Sprout Tasty Gardens:
Tasty Gardens are made of waterproof and food approved materials. Since there is a slight risk of leakage, the gardens should first be tested on a waterproof surface or placed on a surface that can withstand water.
Sprout disclaims any responsibility for the pencils and crayons with improper use, i.e., when used other than for drawing on paper.